FAQs

What is a house call veterinarian?

A house call veterinarian comes directly to your home to provide veterinary care, rather than requiring you to bring your pet into a traditional clinic. At Bruce Lowenstein DVM House Call Veterinarian, we deliver examinations, vaccinations, diagnostics, and many other services right in your living room, which means less stress for your pet and far greater convenience for you.

What areas do you serve?

We proudly serve Serving New York City Homes and the surrounding communities. If you are unsure whether your home falls within our service area, simply give us a call at (212) 769-3900 and we will be glad to confirm.

What are the benefits of in-home veterinary care?

In-home care keeps your pet calm and comfortable in familiar surroundings, with no stressful car rides or crowded waiting rooms. It is especially helpful for anxious pets, senior pets, multi-pet households, and busy pet owners. Many pets behave more naturally at home, which can give our veterinarian a clearer picture of their true health.

What are your hours?

We are available seven days a week, 24 hours a day, to care for your pet. Whether you need a routine appointment or have an urgent concern, you can reach us at (212) 769-3900.

How do I schedule an appointment?

Scheduling is easy. You can call us at (212) 769-3900 or request an appointment through our website. We will work with you to find a time that fits your schedule.

What types of pets do you treat?

We provide care for dogs and cats of all ages, from brand-new puppies and kittens to senior pets in their golden years. If you have questions about whether we can care for your specific pet, please reach out and ask.

What veterinary services do you offer?

We offer a wide range of services including wellness exams, vaccinations, preventative care, dental care, geriatric care, internal medicine, microchipping, nutritional counseling, parasite prevention, pain management, ultrasound, surgery, and more. You can explore all of our offerings on our services page.

Do you offer same-day or urgent visits?

Because we are available around the clock, we do our best to accommodate urgent needs as quickly as possible. If your pet needs prompt attention, call us right away at (212) 769-3900 and we will advise you on the best next step.

What payment methods do you accept?

We accept major credit and debit cards including Visa, Mastercard, Discover, and American Express, as well as cash and checks. We also accept CareCredit and can discuss pet insurance options with you. Visit our payment options page to learn more.

Do you accept pet insurance?

Pet insurance is a helpful option for many families. While plans and reimbursement processes vary by provider, we are happy to provide the documentation you need to file a claim. If you have questions about using your insurance with us, just ask.

I am a new client. How do I get started?

Welcome! We are delighted to meet you and your pet. Simply call us at (212) 769-3900 to schedule your first visit, and be sure to have any prior medical records available. You can also learn more on our new clients page.

Should I bring my pet’s medical records?

Yes, please. If your pet has been seen by another veterinarian, having their prior records on hand helps us understand their health history and provide the most informed care from the very first visit.

How often should my pet see a veterinarian?

Most healthy adult pets benefit from an annual wellness exam, while puppies, kittens, senior pets, and pets with ongoing conditions often need more frequent visits. We will recommend a schedule tailored to your pet’s individual needs during your wellness exam.

Why is preventative care so important?

Preventative care helps us catch potential health issues early, often before your pet shows any symptoms. Regular exams, vaccinations, and parasite prevention can spare your pet from serious illness and save you from more costly treatment down the road. Learn more about our preventative care services.

Do you offer a wellness program?

Yes. Our Wellness Program focuses on preventative medicine tailored to your pet’s specific life stage, with recommendations for prevention, nutrition, and diagnostics. You can read more on our Pet Wellness Program page.

My pet gets very anxious at the vet. Can you help?

This is one of the greatest advantages of house call care. By treating your pet at home, we eliminate the stress of travel and unfamiliar clinic environments, which helps anxious pets stay calmer and more cooperative throughout their visit.

Can you care for senior pets with special needs?

Absolutely. We have a deep understanding of the changes pets experience as they age, and our geriatric care services are designed to keep senior pets comfortable and healthy. In-home visits are especially gentle on older pets who find travel difficult.

Do you provide microchipping?

Yes. Microchipping is a quick, safe, and effective way to help ensure your pet can be identified and returned to you if they ever become lost. We are happy to perform this simple procedure during a visit. Learn more on our microchipping page.

How can I contact you?

You can reach us by phone at (212) 769-3900. Whether you have a question, need to schedule a visit, or want guidance on caring for your pet, we are always glad to hear from you.